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Audience: Employees of Serene Clean, a fictional home cleaning company
Business problem and goal: Serene Clean is a home cleaning company that is introducing a new Green Cleaning service.
Serene Clean conducted a recent survey of customer trends.
Serene Clean predicts 20% increase in combined repeat and new business by offering a green cleaning alternative to their standard home cleaning offerings.
Solution: In this course, employees will
Learn the terminology, materials, and processes used in the Green Cleaning service.
Be able to select the appropriate materials, combine cleaning ingredients for specific uses, and answer customer questions regarding this new offered service.
Process:
Used the ADDIE and SAM models to conduct a needs analysis for Serene Clean.
Incorporated variety and interactivity.
Designed practical and applicable course flow that builds on prior knowledge.
Featured real-world practice scenarios to practice new knowledge.
Included a job aid for referencing on the job at the point of need.
Evaluation:
Kirkpatrick Level 2 Knowledge checks, graded final assessment
Kirkpatrick Level 3 Observation, customer surveys, data