Noteable Features:
Scenario woven throughout course
Pre-assessment question
Click-to-reveal, marker, accordion, and a unique graphic interaction
Knowledge checks
Choose your own avatar
Practice scenarios
Final assessment
Additional Deliverables: Click each to view.
Design Document Storyboard Job Aid
Notable Tools: Articulate Storyline, Canva
Click on the title or thumbnail to view the entire course.
Audience: Sales floor employees of Mom and Pop’s Music Shop, a fictional music store that sells and rents musical instruments and supplies.
Business problem and goal: Mom and Pop’s Music Shop wants to increase their return customer base by 20%.
Customers frequently complain that employees cannot address their questions and concerns.
Employees are competent and knowledgeable, but customers leave confused without making purchases or rental agreements.
Non-musician customers feel disconnected due to employees' lack of communication skills.
Solution:
Sales floor staff will learn critical communication skills.
Sales staff will be able to evaluate customer needs and concerns.
Sales staff will guide customers to make the right purchase to learn a musical instrument.
Sales staff will build rapport with customers, boosting customer loyalty and repeat business.
Process:
Used the ADDIE and SAM models to conduct a needs analysis for Mom and Pop's Music Shop.
Leveraged my music education background and experience.
Developed a design document, content map and storyboard for course creation.
Focused on interactivity, engagement, and learner control.
Evaluation:
Kirkpatrick Level 2 Pre-assessment, knowledge checks, graded final assessment
Kirkpatrick Level 3 Observation, customer surveys, data
Click on the title or thumbnail to view the entire course.
Audience: Employees of Serene Clean, a fictional home cleaning company
Business problem and goal: Serene Clean is a home cleaning company that is introducing a new Green Cleaning service.
Serene Clean conducted a recent survey of customer trends.
Serene Clean predicts 20% increase in combined repeat and new business by offering a green cleaning alternative to their standard home cleaning offerings.
Solution: In this course, employees will
Learn the terminology, materials, and processes used in the Green Cleaning service.
Be able to select the appropriate materials, combine cleaning ingredients for specific uses, and answer customer questions regarding this new offered service.
Process:
Used the ADDIE and SAM models to conduct a needs analysis for Serene Clean.
Incorporated variety and interactivity.
Designed practical and applicable course flow that builds on prior knowledge.
Featured real-world practice scenarios to practice new knowledge.
Included a job aid for referencing on the job at the point of need.
Evaluation:
Kirkpatrick Level 2 Knowledge checks, graded final assessment
Kirkpatrick Level 3 Observation, customer surveys, data
Highlights:
Process, tab, graphic, and accordion interactions
Flashcards
Knowledge checks
Practice scenarios
Graded final assessment
Additional Deliverables: Click each to view.
Notable Tools: Articulate Rise, Canva
Highlights:
Scenario woven throughout course
Focus on learner choice through branching review opportunities
Click-to-reveal, marker, accordion, slider, and unique graphic interactions
Knowledge check
Practice scenarios
Final assessment
Evaluation:
Kirkpatrick Level 2 Knowledge check, graded final assessment
Kirkpatrick Level 3 Data analysis using LMS, track use of proprietary app from healthcare provider and patient viewpoints, track requests for release of PHI and any violations of HIPAA Law
Additional Deliverables: Click each to view.
Notable Tools: Articulate Storyline, Canva
Click on the title or thumbnail to view the entire course.
Audience: All healthcare providers and office staff at the fictional We Care Emergency Clinic. The employees are office and clinical medical staff representing a range of ethnicities and genders, approximately 25-60 years old. Office staff members have some college education, and clinical staff members have medical training.
Business problem and goal: This is a compliance training for We Care Emergency Clinic on HIPAA Law. Healthcare workers must:
Understand the data that is considered protected health information
The responsibilities they have to keep PHI secure
Patient rights under HIPAA law.
We Care Emergency Clinic wants their employees to fully comply with HIPAA law and to be able to explain it to patients.
Solution: In this course, Healthcare providers will:
Understand the foundation of HIPAA protections and rights
List types of data considered Protected Health Information (PHI) under HIPAA law
Follow organizational procedures that protect PHI under HIPAA law
Explain HIPAA protections to patients
Comply with all HIPAA requirements, including allowed disclosure and patient rights
Process:
Used the ADDIE and SAM models to conduct a needs analysis
Applied Bloom’s Taxonomy to craft Learning Objectives
Gathered all necessary information, collaborated with SMEs for accurate and complete information
Incorporated feedback throughout
Created a project plan and timeline, design document, script, storyboard and job aid
Focused extensively on interactivity, engagement, and learner choice to accommodate learners with varied background knowledge
